professional supplier of
construction machinery equipment

FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

Q1: Can you accept customization?

A1: Yes, We have our own professional technical research and development team. We have enough ability to make design and produce the machine on the process structure and system operation flow according customer's requirements.

Q2: What is your payment terms?

A2: Payment terms: 100% T/T in advance or 100% irrevocable L/C at sight from one international bank accepted by SINOVO.

Q3: What is your manufacturer's warranty?

A3: 12 months from shipment. Warranty covers main parts and components.

If our faulty and defect by our design or manufacture, we will replace faulty components and will ensure technical assistance on site without charge for the customer (except for custom duties and inland transport). The warranty does not cover consumable and wearing parts as: oils, fuels, gaskets, lamps, ropes, fuses.

Q4: What is your packing items?

A4: Export standard packing, suitable for professional ocean and air shipment

Q5: How about your after sale service?

A5: We would send off professional service engineer to client's jobsite, which supply maintain, trainning service and do firstl pile trail drilling test; for rigs mounted CAT undercarriage, our machine can enjoy global service in local CAT service.

Q6: Whether you supply used machine?

A6: Sure, we have many used machine with good working condition on sale.

Q7: why should you buy from us not from other suppliers?

A7: (1) Professional & Efficient, Customer Focus, Integrity, Win-win Cooperation;

(2) Competitive price & within shortest lead time;

(3) Overseas technical services

Q8: Do you test all your goods before delivery?

A8: Yes, we have 100% test before delivery. And we will attach our inspect report for every machine.

Q9: Do you have any certificates for your machine?

A9.: All of our products coming with the certificates of CE, ISO9001.

Q10: Whether you would like to find local agent?

A10: Yeah, we are finding professional agent, if you have interest, pls kindly free contact with us.

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